FAQ
In order to proceed with the purchase of a product, you must click on the desired product, select the colour/size and quantity, and click on ‘add to cart’.
Then click on ‘view cart’ (top right) and check that everything is correct. In case you have a discount code, you can add it here. Next, proceed with the order. Enter the shipping information and, if required, the invoice request. Finally, select the desired payment method and proceed to payment. If the process is successful, you will receive an order confirmation e-mail.
You can pay with the following payment methods:
– Paypal
– Scalapay
– Stripe (credit card)
– Bank transfer (longer processing time)
After placing your order, you will receive a confirmation e-mail with your order number. Subsequently, when the product leaves our warehouse, you will receive an automatic email with the tracking code of the package, which is useful for monitoring the delivery status. Should you not receive the automatic email containing the tracking code, you can contact our customer service.
For orders below €99,00 the shipping cost may vary depending on the destination country and starts from €8,90.
For many European countries, shipping is free for orders over €99,00.
For many other countries, shipping costs amount to €20.
Further information is available in our Returns and Shipping section.
We do not ship to countries not listed in the table.
To check the tracking of your shipment, simply click on the ‘Track your shipment’ button that you will find on the automatic e-mail sent to you when your package is dispatched. If you do not receive any e-mails, we recommend that you also check your spam box or contact customer service.
You can check the status of your order by logging into your personal account on the site.
In particular, the details of each status:
- -When the order status is ‘in processing‘ it means that we are waiting for the product from the manufacturer or that the product is being packed.
- When the order status is ‘pending payment‘ it means that we are waiting for the payment to be credited in our systems, which usually occurs in the case of bank transfer payments.
- When the order status is ‘pending‘ it means that the order has not been correctly registered in our systems due to some technical error. Please contact our support.
- When the order status is ‘shipped‘ it means that the parcel has been handed over to the courier. Any communication following this will come to you automatically from the courier and will update you on the various status of the shipment.
- When the order status is ‘refunded‘, it means that the order has been cancelled, and we have started the process of refunding the customer.
- When the order status is ‘cancelled‘, it means that the order, once received in our system, has been cancelled.
- When the order status is ‘failed‘, it means that there was a problem with the payment during the purchase process, please contact our support.
Bamby Store cooperates with FedEx and BRT couriers. The courier is selected based on the destination and logistical requirements.
48–72 hours → shipped from our warehouses and dispatched within 1 business day from receipt of payment. Delivery will then take 1–2 business days (3–4 business days for islands).
3–5 days → shipped from the manufacturer’s warehouse and dispatched within 2 business days from receipt of payment. Delivery will then take 2–3 business days (4–6 business days for islands in Italy).
30 days → not available in stock, currently being reordered.
45 days → not available in stock, currently being reordered.
Shipping times are always to be understood as business days; therefore, Saturdays, Sundays, and public holidays are excluded.
Example: An order placed on March 1st, with an estimated delivery time of 30 business days (excluding Saturdays, Sundays, and public holidays), would be delivered by April 14th, not April 1st (which would correspond to 30 calendar days).
IMPORTANT: Always check the delivery times for the ordered products and their color variants, as they may differ from one another.
If one or more products in the order are not available for immediate shipping (e.g., shipping in 30 days), the entire order will be shipped when all the products are available. This is because some items require longer shipping times as they are not physically in our warehouse and must arrive directly from the supplier.
Each additional shipment increases CO₂ emissions and carbon footprint. A single shipment is a more sustainable choice.
If you have not received an order confirmation e-mail, you can check that it has not gone to spam, or you can contact our customer service department by e-mail at: info@bambystore.it or by WhatsApp to verify that your order has been registered correctly.
To cancel the order, simply contact customer service via e-mail at info@bambystore.it or on WhatsApp and request to cancel the order.
If an incorrect delivery address was entered when creating your order, please contact customer service as soon as possible by email at info@bambystore.it or on WhatsApp to provide the correct address.
Once the shipment has started, it will no longer be possible to change the delivery address.
Changes can be made after the order has been registered, no later than 12:00 noon on the first working day after order confirmation.
For example:
- Order placed on Monday at 11:00 p.m., you can request a change by noon on Tuesday.
- Order placed on Wednesday at 09:00 a.m., you can request the change by 12:00 noon on Wednesday.
It is also possible to modify bundled products, that is, sold as pre-composed kits, in both colour and size.
As a reminder, you can contact us by e-mail at info@bambystore.it or on WhatsApp
You can contact customer service by email:
- info@bambystore.it
Or via WhatsApp at:
Customer service is active in Italian, English, German, and Spanish.
If you have problems with payment, you can contact our customer service via e-mail, Whatsapp
Inside the parcel you will never find any paper material, the order confirmation e-mail you will receive when the order is completed serves as an order summary. This is to reduce our environmental impact and to allow you to give gifts without worries.
In any case, the tax receipt will be kept in our archives to avoid loss by the customer, always giving you the possibility of obtaining a product guarantee.
If you have received a wrong product, you can contact our customer service by e-mail at info@bambystore.it or on WhatsApp and request an exchange of the product.
The cost of collecting the product will be covered by us.
If the product you receive is damaged, you can contact our customer service department by e-mail at info@bambystore.it or on WhatsApp to initiate product support. You will then receive a form to fill out to initiate the service case.
If the product breaks down during use, but is still within the warranty period, you can contact our customer service department to open a service case on the product. You will then receive a form to fill out to initiate the service case.
Returns can be made no later than 14 days after the date of delivery. The product must be returned in its original packaging and must not have been used.
To start the return procedure, please consult the Refund and Return Policy.
Collection of the product can be organized directly by you with a courier of your choice, and the goods must be delivered to the address:
Bamby Store
Via Bologna 220 int 57
10154 Torino
Italy
Upon receipt of the item in our warehouse, the product will be examined by those responsible and, if no damage or signs of use are found, a refund will be initiated.
The warranty period is 2 years according to European regulations, with the possibility of extending the warranty for some brands. You can see which brands have a longer guarantee directly on the product page.
At the time of purchase, the receipt will be kept at our office and will be sent to you upon request.
You can request an invoice when creating your order by choosing the option during check-out and entering the required data.
ATTENTION: Once dispatch has started, it will no longer be possible to request an invoice; we recommend that you request an invoice when confirming your order.
You can register on the site by logging into your personal area and registering your account.
You can subscribe to the newsletter by filling in the form in the newsletter section of the website.
To recover your password, simply click on ‘recover password’ during the login procedure for your account.
When a return is made, a refund will be made on the same method of payment used to place the order after the product’s routine inspection upon arrival at our premises.
It is possible to ship abroad within the European Union, for some countries, at an additional cost of €20.
Shipments to Switzerland will cost €9.90
Please read our shipping section for more details.
Not at this time, we do not offer a Tax Free service. All prices listed include VAT and it is not possible to request a tax refund for purchases made on our website.
At the moment, we do not have this service, but you can request a personalized greeting card.
It is not uncommon for companies we work with to send packages containing 2 products instead of 1, in order to limit the use of paper/cardboard and thus have a smaller impact on our environment. For this reason, our team collects the product and places it in official Bamby Store boxes.
In recent years, many brands have chosen to follow an eco-friendly approach by reducing paper usage. For this reason, several manufacturers have replaced printed manuals with digital versions.
However, some products may still have the slot dedicated to the manual empty — in that space, you should find a QR code to scan in order to access the instructions.
Alternatively, you can visit the official website of the brand and download the digital version of the user manual.