Terms and Conditions
Paying online is safe!
You can choose to purchase online by paying with:
1. Bank Transfer
If you are paying by bank transfer, please note the following:
– If you are paying by advance bank transfer, you must email us the receipt no later than 3 working days from the date your order is accepted. We will dispatch your order only once the amount due has been credited to the Bamby S.R.L. bank account.
This must take place within 5 working days of the order being accepted. After this deadline, the order will be automatically cancelled.
– The bank transfer reason must include: the order reference number – order date – name and surname of the order holder.
– Bank details:
BAMBY SRL
IBAN: IT 73 B020 0801 0480 0010 0096 798
Bank: UNICREDIT SPA – Piazza Madama Cristina 7 – Torino (TO) 10125
2. Credit Card
If you choose to pay with a Credit Card, you should know that:
– Accepted payment circuits are VISA, MasterCard, and Maestro, managed via Stripe’s secure server.
– To ensure secure transactions, we use VBV (Verified by Visa) and Secure Code by Mastercard.
– We reserve the right to request additional information (e.g., landline/mobile phone number) or a copy of documents proving credit card ownership. If the requested documentation is not provided, we reserve the right to decline the order.
3. PayPal
If you choose to pay with PayPal, you should know that:
– At the end of your order, you will be redirected to the PayPal login page.
– The order amount will be charged to your PayPal account upon order confirmation.
– If the order is canceled, either by the customer or due to non-acceptance by Bamby S.R.L., the amount will be refunded to the customer’s PayPal account.
Order cancellation is possible until the order is processed. Once a transaction cancellation is requested, Bamby S.R.L. cannot be held responsible for any delays in PayPal releasing the committed amount.
– For every PayPal transaction, the customer will receive a confirmation email from PayPal.
4.Scalapay
If you choose to pay with Scalapay, you should know that:
If the customer chooses Scalapay as their payment method, they can split the purchase amount into 3 or 4 instalments. This option is available only for orders with a minimum value of €150.00.
Delivery Times
Your order will be delivered safely and as quickly as possible!
Bamby Store works with FedEx and BRT couriers to dispatch orders. The choice of courier is based on the delivery destination and logistical requirements. Full details on delivery times are available in our FAQs and in the Returns and Shipping section.
If a product is listed as AVAILABLE within 48/72 hours, the order is dispatched within one working day of receipt of payment.
If a product is listed as AVAILABLE within 3/5 days, dispatch generally takes place 2 days after you receive the automatic email confirming that the parcel has been dispatched.
If an order contains products that are not immediately ready for dispatch but have a delivery time of 30 or 45 days, the entire order will only be dispatched once all items are available. This is because some items have longer delivery times, as they are not held in our warehouse but must be supplied directly by the supplier.
PLEASE NOTE: delivery times are always calculated in working days; therefore, Saturdays, Sundays and public holidays are excluded.
What if the courier arrives and you’re not home?
No problem! You can contact the courier or our customer service team directly to reschedule the delivery or to collect your order from your local courier branch.
What to check upon delivery
When the courier arrives, please check that the packaging is fully sealed, that nothing is missing, and that the number of parcels matches the details shown on the tracking information. Any issues, missing items or damage must be reported immediately to the courier, and you should accept the delivery subject to reservation. In the event of any issues, don’t hesitate to get in touch with us promptly, as we will not be able to process claims more than 14 days after receipt of the goods.
Delivery Assistance
If you have any questions or issues, please remember that we at Bamby Store are always here to help.
Simply send us a WhatsApp message on +39 375 5913636, and we’ll be happy to assist you!
With Bamby Store, every purchase is a guaranteed success
Bamby S.R.L. products are covered by two guarantees!
All products for mums, babies and families featured in this online catalogue are covered by the manufacturer’s original Italian guarantee and by a guarantee of at least 24 months offered by Bamby Store against defects in conformity, in accordance with Legislative Decree 24/02. If a product has a warranty exceeding 24 months, this will be indicated in the product description.
Now that we’ve put your mind at ease, shop with complete peace of mind!
The right of withdrawal may be exercised within 14 calendar days of receipt of the goods. For further information, please refer to our returns and refunds policy. Should you encounter any issues, you can contact us at any time!
If you are paying by credit card:
No need to worry!
We do not have access to your credit card details at any stage of the purchase process. These details are entered directly on the website of the bank handling the transaction, which employs high-security systems. As no data is transmitted, there is no risk of it being intercepted. No IT system belonging to Bamby S.R.L. stores or retains this data.
Bamby S.R.L. cannot therefore be held liable under any circumstances for the fraudulent or unauthorised use of credit cards by third parties when paying for products on www.bambystore.it
If you’re paying via PayPal:
You have nothing to worry about!
PayPal is the best-known, most widely used and most secure system for online transactions.
By creating a PayPal account in advance, you can link one or more credit cards. PayPal accepts all major credit cards and prepaid cards. It is a reliable system, as at the time of payment your browser communicates directly with PayPal’s secure, encrypted channel. This ensures that your credit card number and details cannot be intercepted.
Bamby S.R.L., therefore, has no access to your financial information at any stage of the purchase process. As no data is transmitted, there is no risk of this information being intercepted. No IT system at Bamby S.R.L. stores or retains this data.
For further information, please visit the PayPal website.
Shipping Costs
Shipping costs are listed in the table below:
For orders of €99,00 or more, we cover the shipping costs. However, please always check the shipping costs table, as free delivery is not available in some countries.
Free Shipping
For orders with a total value of €99,00 or more, there are no delivery charges. However, please always check the relevant delivery charges table:
In some countries, free delivery is not available.
Shipping Contribution
Delivery charges apply to orders with a total value of less than €99,00. In this case, the charge is €8,90.
If you wish to avoid delivery charges, you can choose the in-store collection option: we look forward to welcoming you to our shop at Corso Vittorio Emanuele II 24, Turin, ITALY.
Right to review the order
Bamby S.r.l., as the seller, reserves the right to review the order to ensure the price, quantity and quality of the product are correct before proceeding with order processing; in the event of any inconsistency regarding one or more of the above factors, a refund for the amount relating to the purchased product(s) will be issued immediately.
Right of Withdrawal
In accordance with the provisions of Legislative Decree No. 206 of 6 September 2005, as amended and supplemented, the consumer, if not satisfied with the products purchased from the seller, may return the products and obtain a refund of the price already paid in the case of advance payment.
The right of withdrawal may be exercised by the consumer either with respect to the entire order placed through the Bamby S.R.L. website — hereinafter referred to as “full withdrawal” — or with respect to one or more products included in the same order — hereinafter referred to as “partial withdrawal”. The right of withdrawal must be exercised within a period of 14 (fourteen) days, starting from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the product or of the last of the ordered products — hereinafter referred to as the “Withdrawal Period”.
For the valid exercise of the right of withdrawal, the products must be returned intact and in perfect condition, namely unused, undamaged, clean, and complete with all accessories, components, instructions for use, documentation, and labels originally included. The products must also be returned in their original packaging, which must be intact and free from damage, alteration, or deterioration. It is expressly stated that failure to comply with even one of the above conditions may result in the return not being accepted and, consequently, in the rejection of the refund request, without prejudice to the inalienable rights granted to the consumer under the applicable law.
The right of withdrawal must be exercised in accordance with the procedure indicated on the dedicated returns page, by notifying by email the intention to withdraw and attaching the required form. Such procedure forms an integral part of these terms and conditions. The customer is required to verify in advance that all requirements and conditions for exercising the right of withdrawal are met and, thereafter, to complete in full the return form available in the relevant section. A copy of the duly completed form must be mandatorily sent by email to info@bambystore.it; an additional paper copy of the same form must be inserted inside the return package.
Failure to comply, in whole or in part, with the procedure described above may result in delays in processing the request, in verifying the return, and in issuing the refund and, where applicable, may also result in the return not being accepted.
Following the proper exercise of the right of withdrawal in accordance with Articles 52 et seq. of the Consumer Code, Bamby S.R.L. shall confirm receipt of the request to the consumer by email.
The product or products must be returned within 14 (fourteen) days from the date on which the consumer communicated their decision to exercise the right of withdrawal in accordance with Article 52 of the Consumer Code. The deadline shall be deemed met if the consumer sends back or delivers the product or products before the expiry of the 14 days.
Bamby S.R.L. informs its consumers that the costs of returning the product or products subject to withdrawal shall be borne by the consumer and that the return shipment shall be made under the consumer’s full responsibility.
Bamby S.R.L. also reminds the consumer to verify, before returning the goods, that the product or products subject to withdrawal are in perfect condition and in their original packaging, complete with all parts, including packaging, accessories, documentation, and labels, and that the products have not been used. The consumer shall be liable, in accordance with applicable law, solely for any diminished value of the product or products resulting from handling other than that necessary to establish their nature, characteristics, and functioning.
Where the right of withdrawal has been properly exercised in accordance with the above legal provisions, Bamby S.R.L. shall refund the consumer the total amount already paid within 14 (fourteen) days from the day on which the return is received at Bamby S.R.L.’s warehouse. The refund shall be made using the same payment method used by the consumer for the original transaction.
In accordance with Article 56 of the Consumer Code, as amended by Legislative Decree No. 21/2014, Bamby S.R.L. reserves the right to withhold the refund until receipt of the product or products, or until the consumer has demonstrated that the product or products have been sent back, whichever occurs first.